Returns and Cancellations Policy

Returns and Cancellations Policy
At Crypt Tuning, we want to ensure you receive the exact performance parts required for your build. Please review our policies regarding order cancellations and product returns before purchasing.
1. Order Cancellations
  • Orders can only be cancelled before they enter the fulfillment and shipping process. Once a tracking number is generated or the item has left the wholesale warehouse, the order cannot be cancelled and must be treated as a standard return.
  • Special orders, custom-built components, and electronic tuning devices/programmers are final sale and cannot be cancelled once the order is placed with the manufacturer.
2. Return Guidelines & Fitment Responsibility
  • Customer Responsibility: It is the customer's responsibility to verify vehicle fitment before purchasing. Please utilize our Year/Make/Model search tool or contact our Red Seal technical support team prior to ordering if you are unsure.
  • Return Period: We accept returns within 30 days from the original delivery date.
  • Condition: Items must be 100% brand new, unopened, in their original manufacturer packaging, and include all hardware, manuals, and certificates. Items that have been installed, test-fitted, or have damaged packaging will be strictly rejected.
3. Restocking Fees & Shipping Costs
  • All approved returns are subject to a 15% Restocking Fee to cover supplier handling and warehouse processing costs.
  • The customer is fully responsible for all return shipping costs, including tracking and shipping insurance. Crypt Tuning is not liable for return shipments lost or damaged in transit.
  • Original shipping charges are non-refundable.
4. Damaged or Incorrect Items
  • If you receive an item that is damaged during transit or incorrect due to a fulfillment error on our part, please notify us at info@crypttuning.com within 48 hours of delivery with clear photographic evidence. We will arrange a replacement at no additional cost to you.